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   Book Info

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Zapp! The Lightning Of Empowerment: How To Improve Quality, Productivity, And Employee Satisfaction  
Author: William C. Byham
ISBN: 0449002829
Format: Handover
Publish Date: June, 2005
 
     
     
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Book Description
Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.


Book Info
Audio cassette of the contemporary fable that shows what supervisors, managers, and organizations must do to create and maintain an empowered workforce. Audio cassette.




Zapp! The Lightning Of Empowerment: How To Improve Quality, Productivity, And Employee Satisfaction

ANNOTATION

Deals with helping employees take ownership of their jobs so that they take personal interest in improving performance.

FROM THE PUBLISHER

Most managers know that revitalization in their companies must occur from the ground up. But how can you get that message to your employees without applying the kind of pressure that makes them even less productive? Empowerment is the answer, and it's easier to achieve than you may think. In this motivating book you will find specific strategies designed to help you empower your employees daily. More concrete than other works on participative management, Zapp! shows you how to encourage responsibility, acknowledgment, and creativity so that employees feel that they "own" their jobs. With hands-on examples, you will learn the basics that allow you to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results. Best of all, you can use the techniques in Zapp! to pursue any number of business goals, whether you're trying to increase productivity, improve customer service, or innovate faster than the competition. It's all here, in an accessible guide for the successful managers of tomorrow.

     



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