Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

Book Info


enlarge picture	*Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs*
	Author:	William C. Byham
	ISBN:	0449908852
	Format:	Handover
	Publish Date:	June, 2005




Book Review


*Book Description* "Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book." John Paul Vice President, American Heart Association William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients. *Book Info* Audio cassette of the contemporary fable that shows what supervisors, managers, and organizations must do to create and maintain an empowered workforce. Audio cassette. Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs FROM THE PUBLISHER "Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book." John Paul Vice President, American Heart Association William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.