Book Description
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
* Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
* Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
* Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
* Includes action plans to walk the reader through specific implementation challenges.


Book Info
Text provides a description of the Balanced Scorecard approach, and shows how it can be tailored to the unique requirements and realities of organizations for which profit is not a primary imperative. DLC: Total quality management in government.


From the Inside Flap
"Today’s constituents and donors are better informed than at any time in history. That knowledge leads to a demand of accountability on your part to show results from the financial and human resources with which you’ve been entrusted. To do that you must demonstrate tangible results, and those results are best captured in performance measures." –from Chapter One Over the past decade, the Balanced Scorecard has become one of the business world’s leading methodologies for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success. And it’s not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the "geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation. Providing a solid foundation of Balanced Scorecard knowledge from which to build, and then detailing how the approach can be tailored to the unique requirements and realities of organizations for which profit is not a primary imperative, this no-nonsense guidebook will provide you with the knowledge and confidence you need to: Determine needs and list specific objectives for using the Balanced Scorecard in your organization Gain the support of–and provide training for–team members and stakeholders Develop a functional and focused Balanced Scorecard, and maximize its effectiveness Government and nonprofit agencies today face increased pressure to implement effective performance management systems and improve operational efficiency, while simultaneously remaining focused on fulfilling their missions. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows you how to translate today’s leading results-based management methodology to these vital sectors, and effect a truly transformational change in the way your organization measures, manages, and accomplishes its goals.


About the Author
PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.

FROM THE PUBLISHER

Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations

Today’s insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities—and helps eliminate the obstacles—of bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations.

This results-focused and practical book provides you with: Fundamentals of the Balanced Scorecard concept Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies Techniques for developing strategy maps and Balanced Scorecards throughout your organization Tools and templates to link the Balanced Scorecard with key management processes

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectiveness—and better meet the needs of your stakeholders.

"Today’s constituents and donors are better informed than at any time in history. That knowledge leads to a demand of accountability on your part to show results from the financial and human resources with which you’ve been entrusted. To do that you must demonstrate tangible results, and those results are best captured in performance measures." —from Chapter One

Over the past decade, the Balanced Scorecard has become one of the business world’s leading methodologies for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success.

And it’s not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the "geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation.

Providing a solid foundation of Balanced Scorecard knowledge from which to build, and then detailing how the approach can be tailored to the unique requirements and realities of organizations for which profit is not a primary imperative, this no-nonsense guidebook will provide you with the knowledge and confidence you need to: Determine needs and list specific objectives for using the Balanced Scorecard in your organization Gain the support of—and provide training for—team members and stakeholders Develop a functional and focused Balanced Scorecard, and maximize its effectiveness

Government and nonprofit agencies today face increased pressure to implement effective performance management systems and improve operational efficiency, while simultaneously remaining focused on fulfilling their missions. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows you how to translate today’s leading results-based management methodology to these vital sectors, and effect a truly transformational change in the way your organization measures, manages, and accomplishes its goals.