FROM OUR EDITORS

In her international bestseller The Gentle Art of Verbal Self-Defense, psycholinguist Suzette Elgin showed us how to protect ourselves from the "slings and arrows" of verbal abuse by employing a whole arsenal of defensive responses. In this sequel, she introduces a whole new strategy, moving us beyond response into a more proactive realm. Illustrated with realistic examples, this practical guide teaches us a number of new verbal skills, including how to: * identify the five main verbal behavior patterns * isolate trigger words in various verbal attacks * anticipate the direction of a conversation * take control of a potentially explosive exchange * and defuse "time bomb" phrases. Written in a breezy, jargon-free style, this valuable little book will show you how to survive the battle and emerge the victor in the ongoing War of Words!

SYNOPSIS

In her international bestseller The Gentle Art of Verbal Self-Defense, psycholinguist Suzette Elgin showed us how to protect ourselves from the "slings and arrows" of verbal abuse by employing a whole arsenal of defensive responses. In this sequel, she introduces a whole new strategy, moving us beyond response into a more proactive realm. Illustrated with realistic examples, this practical guide teaches us a number of new verbal skills, including how to: identify the five main verbal behavior patterns isolate trigger words in various verbal attacks anticipate the direction of a conversation take control of a potentially explosive exchange and defuse "time bomb" phrases.