American Way, February 2000
“She interweaves lessons agreeably with examples that read like fiction.”


Dallas Morning News, Januray 23, 2000
“Her genius is in separating what is meant…from the words that are actually spoken.”


Copley News Service, September 24, 2000
“... a crash course on just how powerful the English language is—and how easily it can be misconstrued.”


Book Description
Powerful techniques for combating verbal abuse on the job from the renowned author of the "Gentle Art" series -- with total sales surpassing one million copies. Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many, it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication. Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation--calmly. "Workout sections" throughout the book provide plenty of opportunities for practice. With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing home-based and virtual businesses, The Gentle Art of Verbal Self-Defense At Work is the definitive guide to effective and humane communication on the job.


Book Info
Designed to help you recognize ineffective patterns of language behavior in speech, including both patterns of verbal abuse and verbal victim patterns. Learn how to use language data to predict the behavior of others in advance, allowing you ample lead time for preparation and your own response. Softcover. DLC: Verbal self-defense.


About the Author
Suzette Haden Elgin, Ph.D. is the author of the best-selling "Gentle Art of Verbal Self-Defense" series and The Grandmother Principles. She is Associate Professor Emeritus of Linguistics at San Diego State University and the author of two linguistics texts as well as numerous science fiction novels. Founder of the Ozark Center for Language Studies and a nationally renowned speaker, she lives in Arkansas.

FROM THE PUBLISHER