From Book News, Inc.
Intended for desktop support technicians, this study guide reviews how to resolve end user requests for configuring and troubleshooting Windows XP home edition and professional edition, offers guidance on isolating and fixing problems with hardware devices and network protocols, and provides sample test questions encountered on the Microsoft certified professional exam 70-271. The CD-ROM contains practice tests and a 120-day evaluation version of Windows XP professional edition.Copyright © 2004 Book News, Inc., Portland, OR


Book Description
Announcing an all-new MCDST TRAINING KIT designed to help maximize your performance on EXAM 70-271, one of two required exams for the new Microsoft Desktop Support Technician Certification. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.


About the Author
Walter Glenn is an MSDST, MCSE and MCT. He is the author of many computer-related books including Microsoft Outlook® Pocket Guide (O’Reilly), Word Pocket Guide (O’Reilly), and Microsoft Windows XP Tips and Techniques (Osborne/McGraw-Hill).

FROM THE PUBLISHER

Ace your preparation for the skills measured by MCDST Exam 70-271 -- and on the job -- with this official Microsoft study guide. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions. The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 300 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get detailed explanations for right and wrong answers -- including a customized learning path that describes how and where to focus your studies. You also get expert exam tips and information on the upcoming release of Microsoft Windows XP Service Pack 2.

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