Book Description
A complete manual of techniques for the most effective and efficient communication in today's Emergency Department (as well as other crisis environments); answers the questions most often asked in the author's seminars for Emergency Medicine professionals.

About the Author
Suzette Haden Elgin, Ph.D., holds a doctorate in linguistics from the University of California San Diego and is Associate Professor Emeritus, San Diego State University (retired). She is the author of the Gentle Art of Verbal Self-Defense series.