Peter Ward, Professor of Operations Management, Fisher College of Business, Ohio State University
"...it deserves a spot next to Learning to See."

Tom Berghan, Manager, Lean Systems, Esterline Korry
"…Their method is practical, pragmatic and can easily be transferred to others. ... This is the Rosetta stone for VSM."

Ron Fardell, Director of Lean, Textron, Inc.
"...a strategic lean tool that connects the value stream management of manufacturing processes to the rest of the enterprise!"

Kent Sears, Vice President, Manufacturing Processes and Lean Implementation, General Motors Corporation
"The Complete Lean Enterprise is an excellent tool to guide the enterprising manager to a new lean process solution."

Dr. Ross E. Robson, Executive Director, Shingo Prize for Excellence in Manufacturing, Utah State University
"...the next generation of waste identification and elimination is in the business support functions."

Book Description
THE COMPLETE LEAN ENTERPRISE: Value Stream Mapping for Administrative and Office Processes Beau Keyte and Drew Locher This new book provides a step-by-step approach to applying lean initiatives to the office environment. This title is a must read for those looking to improve their production support activities by identifying waste, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.

FROM THE PUBLISHER

The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.

SYNOPSIS