Gives advice to teaches, principles, and other educators working with challenging parents in challenging situations. Shows how to avoid trigger words which make bad situations worse, and how to use words and phrases that develop more positive relationships with parents. Describes family configurations, discusses techniques for phone and in-person meetings, and describes ways to increase parent involvement with school. Whitaker teaches educational leadership at Indiana State University. Fiore is assistant dean of the College of Education at the State University of West Georgia. The volume is not indexed. Annotation c. Book News, Inc., Portland, OR (booknews.com)